Easy Returns Policy
Tower Made prides itself on customer service and satisfaction. Our aim is to exceed your highest expectations in terms of both product quality and customer service.
Your Satisfaction is Guaranteed
We're confident that you'll be overwhelmed by the world-class quality of our beach life style products. In fact, we back all of our boards as well as the rest of our products, with a 15-day money back guarantee. If you are not satisfied beyond your expectations with your purchase FOR ANY REASON you may return it in its original condition within 15 days of receipt for a full refund (or exchange) less total shipping charges. It’s that simple.
Please note these terms when returning an order:
Returns on Damaged Goods
If your order arrives damaged upon delivery, please report it to us within 24 hours by either emailing us at info@TowerMade.com or by calling us at (866) 622-4477. It is imperative that you contact us promptly so that we can work out the details with our shipper within the allowable time frame, and so that we can remedy the situation for you as quickly as possible.
Send All Returns to:
Attn: Tower Paddle Boards
Special Note on EPS/Epoxy SUP boards during delivery
If your board is damaged during delivery, you have 2 options:
Option 1: Accept delivery and we'll compensate you
- If you feel the damage is something you can live with or repair, please accept the delivery, keep the board boxes and bubble wrap packaging and contact us. We will try to determine a refund to compensate you fairly for the damage. Our aim is to make you 100% satisfied, but if we can't reach agreement that makes sense we will retrieve the board and just send you a replacement.
Option 2: Refuse shipment
- If you don't feel compensation will do the trick, just refuse shipment (write "refused due to damage" on the shipping receipt) and notify us. We'll get a replacement board out right away, but understand it will take another 3-10 days in transit just like the 1st shipment.
- Damage rarely happens to our boards, but understand that in the event it does, we are here to take care of you. At extra expense, we double box our boards to minimize the risk of damage, but it still is a possibility. Our policy is to be open and honest with you and not make you jump thru a bunch of hoops to get a satisfactory remedy. All that we ask from you is that you also understand that sometimes these things happen, and all parties have to be reasonable. We'll get the situation rectified.