Frequently Asked Questions (FAQ)



Answers to ALMOST EVERY quesiton on Tower Made



General FQAs


Is my order shipped in a generic box?

Are fins included with my SUP?

Do your SUPs come with a bag?

How is my order being shipped?

I only got part of my order, what's going on?

Does Tower Made ship internationally?

Does Tower Made have a military discount?

Can I pick up an order in store?

Where can I rent a Tower board?

Does Tower Made have a two board deal?

Does Tower Made drop-ship or wholesale?

Can I pay on a Payment Plan?

What's the ship time for inflatables and accessories?

What carrier do you use to ship?

What board maintenance tips do you have?

Are secondhand boards under warranty?


Product Questions

 

Inflatable Board FAQs

How durable is an iSUP?

Can rock damage an inflatable SUP?

Are inflatable SUPs good for yoga?

Is it single chamber or are there multiple air sections?

Does it come with a paddle?

Is there a d-ring on the back for a leash?

Does it come with a leash?

Is there an option to buy a shorter center fin?

Does the board come with a warranty?

Is there a repair kit with my iSUP? What's included?

What is the grey plastic wrench in my repair kit for?

Is it normal to have a big bubble on my board? What about clusters of little bubbles?

How do I fix a leaking valve?

How do I patch an iSUP?

Is the board small enough to carry on a plane?

How much are customs charges?

 

Hard Board FAQs

How can I track my hard board shipment?

How do I repair a G-SUP?

How do I make my board track straighter?

What are side fins used for? Do I need side fins?

What is the hex wrench that came with my fin for?

How do I ride a paddleboard?

How do I repair my SUP board?

How do I install the center fin?

 

Paddle FAQs

What is the best paddling technique?

How do I paddle my SUP?

Does the paddle float?

Can the paddle be used as a kayak paddle?

Will Tower cut and glue my paddle?

How do I know what length my paddle should be?

How do I cut a SUP paddle?

How do I epoxy my paddle handle?

How do I care for my SUP paddle?

Can my paddle damage the side rails of my SUP?

 

Surfboard FAQs

Do I need to be a good swimmer?

Am I too old to start surfing?

Should I start on a Longboard or a Shortboard?

Do I need wetsuit?

Which board should a beginner buy?

Should I bag my board?

What else do I need to go surfing?

How do I wash my board?

How do I tie the leash?

How do I install the fins?

Can I leave my board in my car?

 

Snorkel Mask FAQs

What is snorkeling?

Do I need to be a good swimmer to go snorkeling?

What equipment do I need to go snorkeling?

How do I make sure my mask fit?

My mask is leaking, what do I do?

How do I prevent choking on water in the snorkel?

What is the difference between snorkeling and scuba diving?

Is it ok to use a life jacket when snorkeling?

What is the best way to get in the water from your boat?

Can I go underwater with a snorkel mask to get closer to things I want to see?

What are the best conditions for snorkeling?

How do I take care of my equipment?How should I store it?

 

Sunglasses FAQs

Are these lenses polarized?

Are the shop-in-a-box pairs I received used?

There's a scratch on my lens. What should I do?

My lenses broke. Can I get a replacement lens?

My frames broke. Can I get a replacement pair?

Are these better on wide or narrow faces?

Are these handmade?

Do I received a discount for buying in bulk?

How long do I have to return the Shop-in-a-Box kit?

I love them all the sunglasses. What if I want to keep more than one pair?

Can I return all the sunglasses in the Shop-in-a-Box kit?

Can I keep one pair from my Shop-in-a-Box kit and just send the rest back?


Shipping and Billing Questions


How much does shipping cost?

How quickly does my order get shipped?

How do I track my package?

What company do you use for shipping?

Do you ship internationally?

Can I expedite my order?


Warranty/Exchanges/Return Questions


What is Tower's return policy?

How long until my refund appears?

Is there a restocking fee?


Other Questions


Where is the retail store located?

Is my personal information safe on your website?

How can I find out about sales, specials and new products?

Can I get a gift certificate?

Can I become a Tower retailer or distributor?