Tower Made Warranty Information
We take a lot of pride in building quality products for our customers. And we want every customer of ours to be happy with their purchase. If for any reason a product does not meet our standards and you feel it is defective, you may be covered by the below product warranty. We do not extend warranties to resold boards. You may be asked to provide proof of purchase in order to receive warranty benefits.
Inflatable Paddle Boards - 2 Year Limited Manufacture's Warranty
We have a 2 year limited manufacturer's warranty on our inflatable boards from the date of purchase. This excludes accessories if you purchased the inflatable board package (i.e. paddle and pump). The 2 year warranty covers any abnormal defect in workmanship or materials that occurs within the warranty period. This does not include normal wear and tear or any issues that arise due to negligence. Negligence may include, but is not limited to, damage due to prolonged sun exposure, damage or breakage due to occurrences outside of our control, damage due to salt water corrosion. Please see here for any questions regarding caring for your inflatable paddle board.
In the event an issue covered under our warranty occurs, we reserve the right to either have the product repair or send an equivalent replacement product at no cost to you*.
Hard Boards - No Warranty
We have a 30 day return window for unused hard boards that have shipping damage or defects from the date of delivery, however we do not have a warranty on these products. Once the product is used or the return period has expired, there is no option to return or replace the board. Hard boards are fragile by nature and are likley to dent or ding in the lifetime of the board. Please be aware of this when purchasing.
Paddles, Accessories and Beach Gear - No Warranty
We have a 30 day return policy for paddles, accessories, beach gear and sunglasses. However there is no warranty on these products. Please see here for product care details.
Wood Sunglasses - 1 Year Limited Manufacturer's Warranty
Wooden sunglasses are covered under warranty for 1
year after your purchase date. This covers all manufacturing defects.
However, Tower does reserve the right to require original and timely
proof of any manufacturing defects. If Tower decides that the product is
indeed defective, a full refund or exchange will be issued.
Certain circumstances will not be accepted as a defect. These
circumstances include but are not limited to: sitting on your
sunglasses, dropping your sunglasses, scratched lenses, chewed pieces,
Filing a Warranty Claim
Please contact us via email (firstname.lastname@example.org) with the following information:
-Full name the order was under
-Description of issue
-Picture or video of issue